Terms & Conditions

1. About these terms

These terms form the agreement between you (the "customer") and Vanishpro ("we", "us", "our") for any service you book with us, whether over WhatsApp, by phone or through our website. Please read them before you confirm a booking.

We may update these terms from time to time. The version published on this page at the time of your booking is the one that applies to it.

2. Our services

We provide home cleaning, apartment deep cleaning, office deep cleaning, kitchen deep cleaning, parking cleaning, glass deep cleaning and pest control, along with related maintenance and property improvement work, in Pune and Pimpri-Chinchwad.

Every property is different. The exact scope of a job is what we confirm to you in writing when we quote — not the general descriptions on our website, which are there to give you an idea of what each service covers.

3. Quotes and bookings

• Quotes are based on the information and photographs you give us. If the property turns out to be materially different — larger, in a much worse condition, or needing work outside the agreed scope — we will tell you before starting and give you a revised price to approve.
• Unless we say otherwise, a quote is valid for 15 days.
• A booking is confirmed only when we acknowledge it and agree a date and time with you.
• We will do our best to arrive within the agreed slot. Traffic, weather and previous jobs can cause delays; where that happens we will let you know as early as we can.

4. Prices and payment

• Prices are quoted in Indian Rupees and include the cost of labour, standard cleaning materials and equipment unless stated otherwise.
• Any applicable taxes are charged as required by law.
• We may ask for an advance for larger jobs or for work that requires materials to be bought up front. The balance is payable on completion unless we have agreed different terms with you in writing.
• We accept the payment methods we confirm to you at the time of booking.
• Specialised treatments — hard water stain removal, heavy grease removal, post-construction cleaning and similar — may be charged in addition to the standard service. We will always tell you before carrying out chargeable extra work.

5. Access to the property

To do the job properly we need you to:

• give our team access to the property at the agreed time;
• make sure water and electricity are available;
• tell us in advance about anything our team should know — fragile surfaces, pets, building rules, lift access, parking restrictions or security clearances;
• secure or put away cash, jewellery, documents and other valuables before we arrive.

If our team cannot get access at the agreed time and we are not told in advance, the visit may be treated as a late cancellation under our Cancellation & Refund Policy.

6. What is not included

Unless specifically agreed in writing, our services do not include:

• moving heavy furniture, appliances or fixtures;
• work at heights or on exteriors that requires scaffolding or specialised safety equipment;
• removal or disposal of construction debris, hazardous material or biological waste;
• repair of pre-existing damage, or restoration of surfaces already worn, stained or damaged beyond cleaning;
• plumbing, electrical or structural work.

7. Results and re-work

We aim to leave every property visibly better than we found it, but some marks cannot be removed by cleaning — permanent stains, etching from hard water, damaged polish, mould that has penetrated a surface, and normal wear and tear. We will tell you when we believe a result is not achievable rather than guess.

If you are not satisfied with the work, tell us within 48 hours of completion with photographs. Where the complaint relates to work inside the agreed scope, we will return and put it right at no additional cost. Please see the Cancellation & Refund Policy for how refunds are handled.

8. Pest control

Pest control results depend on the type of pest, the level of infestation and conditions in and around the property. Some treatments need more than one visit, and the treatment schedule we recommend is part of the service. Follow-up visits included in a treatment plan must be taken within the period we specify. We cannot guarantee results where the recommended schedule is not followed, or where a neighbouring property is the source of the infestation.

9. Liability

• Our team takes care in your property. If we damage something through our negligence, tell us within 24 hours of the visit so we can inspect it, and we will repair it or compensate you fairly.
• We are not responsible for damage caused by pre-existing defects, items that were already loose, worn or damaged, or surfaces that were not suitable for cleaning and that we were not told about.
• We are not liable for indirect or consequential losses, such as loss of income or loss of use of the property.
• Except where the law says otherwise, our total liability for any booking is limited to the amount you paid for that booking.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot be limited under Indian law.

10. Your team, our team

Our staff are trained to work respectfully and safely. We ask that you treat them the same way. We reserve the right to stop work and leave a property where our team is subjected to abuse, harassment, unsafe conditions or discrimination, and to charge for the visit in full.

Please do not directly engage or hire a member of our team for private work during, or within six months of, a booking made through us.

11. Photographs

We may photograph the work area before and after a job for our own quality records. We will only publish those images with your permission, and never in a way that identifies you or your address without it.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Events outside our control

We are not liable for failing to perform a booking because of events outside our reasonable control — including extreme weather, floods, strikes, civil unrest, government restrictions, utility failures or restrictions imposed by your building or society. Where that happens we will reschedule the service or refund any advance you have paid for the affected visit.

14. Governing law and disputes

These terms are governed by the laws of India. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

Before going further, please raise the issue with us directly — most problems are solved with one phone call.

15. Contact us