Cancellation & Refund Policy

1. How to cancel or reschedule

Message us on WhatsApp or call us on the number below. Please include your name, the service booked and the scheduled date, so we can find your booking quickly.

A cancellation or reschedule is only effective once we have acknowledged it. A message sent to any other number or channel does not count as notice.

2. Cancellation charges

The charge depends on how much notice you give us, because a late cancellation means a crew and a slot we can no longer fill:

• More than 24 hours before the slot — free. Any advance you have paid is refunded in full, or held as credit against a new date, whichever you prefer.
• Between 24 and 6 hours before the slot — 25% of the booking value is retained, and the rest is refunded.
• Less than 6 hours before the slot — 50% of the booking value is retained.
• No access on arrival — if our team reaches the property at the agreed time and cannot start work because nobody is there, entry is refused, or water or electricity is unavailable, the booking is treated as cancelled and charged in full.

Rescheduling with more than 24 hours' notice is always free, and you can move a booking once at no cost.

3. If we cancel

If we have to cancel or cut short a booking — a crew falls ill, equipment fails, or something outside our control makes the work unsafe — you get the choice of a new date at your convenience or a full refund of everything you have paid for that visit. We do not charge you for our own cancellations.

4. If you are not happy with the work

Our first answer is always to come back and fix it, not to argue about it.

• Tell us within 48 hours of the job finishing, with photographs of the problem areas.
• If the complaint relates to work inside the agreed scope, we will return and redo those areas free of charge, usually within 3 working days.
• If re-work is not practical, or you would rather not have us back, we will refund a fair part of the amount paid, based on the portion of the job affected.
• A full refund is offered where a service was paid for but effectively not delivered.

We cannot refund for results that were never achievable by cleaning — permanent stains, etched or damaged surfaces, worn polish and normal wear and tear — where we flagged this to you before or during the job.

5. How refunds are paid

• Refunds are approved once we have reviewed the booking and, where relevant, the photographs you sent.
• Approved refunds are processed within 7 to 10 working days.
• Money is returned to the original payment method wherever possible. Cash payments are refunded by bank transfer or UPI to an account in the name of the person who made the booking.
• Your bank may take a few additional days to show the credit.
• We do not charge a processing fee on refunds. Any charge levied by your own bank or payment provider is outside our control.

6. Pest control treatments

Pest control is priced as a treatment plan, not a single visit. Once the first treatment has been carried out, the service is treated as delivered and is not refundable, because the material and labour have already been used. Where a plan includes follow-up visits, those remain available to you for the period stated in your quote.

If pests return within a warranty period we have given you in writing, and you have followed the preparation and aftercare instructions, we will re-treat the property at no cost.

7. Materials and custom work

Where a job required us to buy materials, parts or specialised consumables specifically for your property, the cost of those items is non-refundable once purchased, even if you cancel within the free window. We will tell you before making any such purchase.

8. Packages and prepaid plans

Unused visits in a multi-visit package can be cancelled under the same notice rules as a single booking. A package that has been partly used is refunded at the value of the remaining visits, priced at our standard single-visit rate for the services already delivered.

9. Questions

If anything here is unclear, or you think a charge has been applied unfairly, contact us before escalating — we would rather sort it out directly.

This policy should be read together with our Terms & Conditions.